Small and Medium Business (SMB)

Overview

Small and medium businesses face unique challenges with limited resources. Alakris Group provides accessible solutions that help SMB companies automate processes, increase efficiency, and prepare for scaling.

Key SMB Challenges

Limited Resources

• Small staff
• Limited technology budget
• Lack of time for routine tasks
• Absence of IT infrastructure

Growth and Scaling

• Need for process automation
• Preparation for expansion
• Management of increasingly complex operations
• Quality maintenance during growth

Competition

• Need to stand out in the market
• Customer experience improvement
• Cost optimization
• Efficiency increase

Our SMB Solutions

Process Automation

• Routine task automation
• Customer management
• Order management
• Financial accounting

Digital Transformation

• Online presence
• Digital sales channels
• Marketing tools
• Data analysis

Growth Support

• Scaling tools
• Decision support
• Project management
• Customer communications

Benefits for SMB

Accessibility

• Flexible payment models
• Low entry threshold
• Simple implementation
• Minimal IT requirements

Efficiency

• Operational cost reduction
• Productivity increase
• Customer experience improvement
• Process acceleration

Support

• Training materials
• Technical support
• Expert consultations
• User community

Implementation Examples

Case 1: Small Business

• Company with 5 employees
• CRM and sales automation
• Result: 60% efficiency increase

Case 2: Medium Business

• Company with 25 employees
• Process digital transformation
• Result: 40% management cost reduction

Gradual Implementation

For SMB we offer:

• Gradual feature implementation
• Adaptation to current processes
• Staff training
• Support at all stages

Product Positioning

When working with SMB it's important to emphasize:

• Solution accessibility
• Implementation simplicity
• Quick return on investment
• Business growth support
• Solution flexibility

SMB Problems and How We Solve Them

Main Pains of Small and Medium Business:

1. High Staff Costs

   • Need many employees: admins, managers, marketers, support
   • People make mistakes, get tired, leave
   • Service depends on human factor

2. Manual and Slow Processes

   • Customer waits for answers for hours
   • Tasks get lost
   • Can't scale quickly

3. Low Conversion and Weak Sales

   • Customers come in but don't buy
   • No personalization
   • No 24/7 lead processing

4. Customers Go to Competitors

   • No loyalty
   • No bonus programs
   • No repeat sales

5. Each Tool is a Separate System

   • App, website, CRM, email, advertising, analytics — all fragmented
   • Data not connected
   • Can't build a unified business picture
   • Massive efficiency loss

6. Everyone Wants AI but Doesn't Know How to Implement

   • Too expensive
   • No experts
   • Complex integration
   • Unclear return on investment

What We Give SMB:

• AI assistant = administrator + manager + support
• CRM (customers, deals, payments)
• App + website
• Bonus program / subscriptions / club
• Booking, reminders, upsell
• Marketing and automation
• Integrations (telephony, 1C, ERP, accounting)
• Analytics and forecasts

Result:

• Manageable and scalable business
• +30–70% repeat customers
• +20–40% average check
• Owner less "burned out", more management-focused

Our AI Agents for SMB

Our platform includes specialized AI agents:

• Concierge Agent — greets customers, answers questions
• Support Agent — handles requests
• Marketing Agent — creates promotions, campaigns, newsletters
• Sales Agent — drives to purchase
• Operations Agent — task automation
• SMM / SEO Agents — attract customers
• Analyst Agent — forecasting and analytics
• Custom Agents — any roles for business

Each agent works as a separate employee, they communicate with each other, remember the customer, and can complete tasks from start to finish.

Implementation Formats for SMB

1. Starter Package (SaaS / Implementation)

• From $5,000 to $20,000
• App + website
• AI assistant
• CRM
• Loyalty / bonuses
• Training and launch
• Suitable for small and medium business / 1–5 locations

2. White Label Version

• $15,000 (starting) + subscription or share
• Complete rebranding (under client)
• App and platform under their name
• Can be sold to own partners / franchisees
• We remain the technology core