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Alakris — Frequently Asked Questions (FAQ) 2026
| Version | v1.0 |
| Date | 2026-07-12 |
| Status | APPROVED — /audit-presale PASS, published 2026-07-12 |
| Contract | MKT-030-8 (PARENT: MKT-030) |
| Audience | Customers (external document — unlike the Sales/Demo/Qualification/Objection guides, which are internal) |
1. How do I get connected?
Connection is via self-service conversational onboarding: you go through a short dialog wizard that sets up your first AI employee (website chat widget) without a manager's involvement. For Managed and Enterprise tiers, a dedicated specialist/onboarding team joins the process to help with more advanced setup and integrations.
2. How long does launch take?
For Lite and Self-Service, you can go from registration to a live widget on your site in one session, with no waiting. For Managed, launch takes longer due to setup of additional agents and integrations; specific timelines are agreed with the dedicated specialist. For Enterprise, timelines are individual and depend on integration volume and customization — from several weeks to several months; the exact timeline is determined after the first discussion with you.
3. Can I start with one AI employee?
Yes. The Lite tier ($30/mo) includes exactly one AI employee — Alex, the website consultant who answers visitor questions in chat. This is a deliberately designed entry point: you can try the platform at minimum scale and add other employees (CRM, content, analytics, etc.) later when the value is clear.
4. How does payment work?
Payment is monthly, prepaid, by card. The main billing currency is USD; the ruble equivalent is shown for reference at the exchange rate on the payment date. Annual prepay is available on request. For Enterprise contracts, payment terms and currency can be agreed individually within the contract.
5. What if I want to cancel?
Cancellation is by written notice 30 days in advance. No refund is issued for the already prepaid period, but you continue using the platform until the end of the paid period. No penalties apply for cancellation. Downgrading to a lower tier is available at any time without penalties — please note that when moving to a simpler tier, some AI employees may become unavailable (see tier limits in the Pricing Book).
6. Where is my data stored?
Your company has a separate secure data space, fully isolated from other platform customers. Access to your company's settings and conversation history is available only to your team through the control panel (Merchant Admin).
7. How secure is it?
Data processing follows GDPR principles. Access to sensitive settings is protected by company-level authentication. If your business requires additional security guarantees (for example, specific data storage, access audit requirements), this is discussed individually within an Enterprise contract — concrete SLA security terms are not fixed in advance, but are defined for your requirements during contract discussion.
8. Which integrations are supported?
Basic integrations — website (chat widget), CRM, major messengers — are available starting from the lower tiers (exact list by tier, see Pricing Book). Managed includes custom integrations for your stack. Enterprise assumes turnkey integrations, including API access — the specific set is determined for your systems during contract discussion.
9. What support is provided?
Lite — email support. Self-Service — priority email. Managed — priority chat and calls plus a monthly call with a dedicated specialist. Enterprise — dedicated account manager with individual SLA terms (response time, availability) agreed separately under contract.
10. How often are updates and new features released?
The platform evolves continuously — new capabilities and AI employee improvements are released regularly and become available to existing customers at no extra charge within their tier (unless it is a separate new module/add-on requiring additional payment — such modules are explicitly marked separately, see Pricing Book).
11. Can I change tiers at any time?
Yes, upgrade and downgrade are available at any time, monthly, with no penalties. On upgrade, new limits and AI employees become available immediately; on downgrade, some employees/limits may become unavailable — we recommend confirming this in advance with a manager or in the control panel before changing tiers.
Still have questions?
Some details — exact SLA terms, specific security requirements, custom integrations — are individual for each Enterprise customer and are fixed in the contract after discussion. If your question isn't covered above or you need a more specific conversation — contact us and we'll answer for your exact situation.
This document has passed /audit-presale and is approved by the owner for client-facing use.